Crisis Centre Manager Permanent

Be part of something new – lead a compassionate, person-centred crisis support team in Hertfordshire.

A new 24-hour Crisis Wellbeing Centre is opening in Buntingford, offering a calm, recovery-focused alternative to hospital admission. The service will provide up to 7 days of short-term support for individuals in mental health crisis, delivered in partnership with local NHS teams.

We’re recruiting a Crisis Centre Manager to lead the launch, implementation, and ongoing delivery of this innovative new service. You’ll have the unique opportunity to shape the culture, embed good practice, and develop a confident, motivated team.

Key responsibilities:

• Oversee the operational management of the service, ensuring quality, safety, and positive outcomes.
• Provide line management, supervision, and reflective practice sessions for a team of 10 staff.
• Promote a supportive, learning-focused team culture that values kindness, reflection, and accountability.
• Lead on safeguarding, incident management, and compliance with policies and procedures.
• Build strong working relationships with NHS partners, commissioners, and external agencies.
• Manage service budgets and resources effectively.
• Deliver reports, data monitoring, and performance outcomes to agreed standards.

What you’ll bring:

• Experience leading teams in mental health, social care, or crisis services.
• Strong understanding of risk management and trauma-informed approaches.
• Excellent organisational, communication, and decision-making skills.
• A collaborative and compassionate leadership style.
• Flexibility to work occasional evenings and complete one sleep-in or waking night approximately every six weeks to maintain service visibility and team connection.

You’ll receive full support and mentoring from an experienced Crisis Lead during the initial setup phase to ensure you and your team are fully equipped for success.

Salary and Additional Pay:

The basic salary is at £35,000 per annum but with additional pay when sleep-ins and waking nights shifts are taken.

Sleep-in rate approx. £75 per night & Waking night rate £15 per hour (occasional)

Additional Details:

• Start Date: January 2026 (with induction from mid-December)
• Location: Buntingford
• Parking: on-site parking available

Apply Now:

Please apply via this advert. We aim to contact everyone. If you haven’t heard back, feel free to complete the “Send Us A Message” form on the Red 5 People Contact page, and someone will be in touch within 72 hours.

If you would like to speak to someone directly, please call the office and ask for Lawrence (the number is on the Red 5 People website).